CPI Security Services

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Job Locations US-NC-Charlotte
ID 2021-1410
BASE PAY $20+/HR PLUS SHIFT DIFFERENTIAL PLUS COMMISSIONS PLUS INCENTIVES PLUS CAREER SUCCESSION!   Do you have a passion for building relationships and helping customers in a state-of-the art call center environment? Do you keep calm under pressure and enjoy working with the latest technology, including innovative home automation and video products? Are you looking for that next big step in your career – one that has meaning, purpose and opportunities for growth? CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! What does the day to day look like? In this role, you’ll be empowered to make decisions, communicating directly with customers to answer account inquiries, diagnose and resolve security system related issues with home automation and video products in order to provide customers with a satisfactory resolution to ensure complete satisfaction. Excellent communication and problem-solving skills are a must!   When you become a Customer Support Advisor at CPI Security, you join an energetic group of people dedicated to making every day safer for our community and our customers. Who should apply?   If you’re an experienced customer service professional, enjoy solving problems and keeping customers happy, and want a career with purpose, this opportunity is for you. What’s In It For You! • Ongoing specialized, paid training and career growth opportunities. This is more than a job! • Regular contests with unique prizes and incentives • Great medical, dental, vision, short- & long-term disability and life insurance options • Company paid holidays, floating holiday, and paid time off (PTO) • 401(k) plan with competitive company match • Education assistance – we encourage and support our employees who want to improve their skills and further their education • Engaging and fun company culture that’s made up of a diverse group of people • Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.  • An onsite state of the art fitness facility, café, walking trail, basketball court and a dedicated Fitness Director • Birthday and Work Anniversary Rewards
Customer Support
Full Time

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