CPI Security Services

Residential Upgrade Technician

Job Locations US-NC-Charlotte
ID 2022-2372
Full Time


We are seeking a Residential Upgrade Technician to perform in-home upgrades of our residential systems. As well as provide quality upgrade services, establish rapport with customers and use your expertise to identify opportunities to add products and services to their security system. Above all, you will ensure complete customer satisfaction with both their system and the upgrade process.


What’s In It For You!

  • Aggressive pay that includes hourly paid training, and 100% uncapped commission after training is completed.
  • PLUS career mobility. This is more than a job!  
  • Off every other weekend!
  • Company fuel card, company equipment provided  (i.e. iphone, ipad)…BE IN CONTROL OF YOUR INCOME!
  • Comprehensive and on-going paid training when you start. WE INVEST IN YOU! 
  • Engaging and fun company culture that’s made up of diverse people.
  • Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
  • Great medical, dental, vision, short- & long-term disability and life insurance options. 
  • Company paid holidays, floating holiday and paid time off (PTO). 
  • 401(k) plan with competitive company match. 
  • Education assistance – we encourage & support our employees who want to improve their skills and further their education for advancement.
  • Birthday and Work Anniversary Rewards, PLUS a Rolex watch at 10 years of service!


  • Upgrading residential security systems accurately and efficiently
  • Meeting or exceeding performance goals on a consistent basis
  • Performing walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunities
  • Keeping the customer informed at all times of what the upgrade process will entail, whether walls will need to be drilled in order to run wiring, etc.
  • Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration
  • Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner
  • Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials
  • Providing exceptional customer service at all times
  • Consulting with management on any issues or concerns
  • Cleaning up work area thoroughly following the upgrade
  • Maintaining all company equipment, including truck, tools, inventory, etc
  • Maintaining a professional appearance and demeanor at all times


  • High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plus
  • Good sales skills, particularly with strong upselling and closing abilities
  • Mechanical aptitude
  • Strong customer service skills
  • Commitment to safety
  • Ability to work effectively both on an individual basis and as part of a team
  • Professional appearance and demeanor
  • High energy, fun and positive attitude
  • Schedule flexibility and the ability to work weekends
  • Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) a plus
  • Alarm, cable installation, telecom experience a plus
  • Computer skills (particularly iPad and MS Outlook) a plus



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